The good news is that business insights favour a particular state of mind that business psychologists call employee engagement. They also agree that being engaged in one’s work is not a permanent characteristic of any individual. Rather, it is the way our mind responds when certain conditions are present.

Engagement starts with an individual. From there, it can go out like a light or spread like wildfire. Companies that have learned to sustain, connect, and communicate engagement in their ranks have created something larger than the sum of its parts – an engaged workplace.

The whys of an engaged workplace are well-known:

• higher productivity
• better customer service
• lower turnover